You can return or exchange any Rub 'n Restore® product within 60 days of purchase, even if you've opened it. We do not accept returns on colors that have been modified.
Sorry, we cannot pay your shipping cost to return the items.
There is a 25% restocking fee on returns to recoup shipping expenses (free shipping wasn't free for us), re-bottling, re-labeling, etc. Avoid the restocking fee by exchanging!
Exchanges within USA must include a $10 check to supplement shipping for the new order. Exchanges to Canada, please include a $25 check.
Refunds/exchanges may also be prorated if a significant volume was used or leaked during shipment.
If you wish to exchange a stock color for a Custom Color, simply return the products with your vinyl or leather sample. We will contact you for credit card payment for the exchange shipping and the Custom Color formulation fee.
Once we have received your return, we will issue a refund or process the exchange within 24 hours. You will receive an automated email from our system notifying you of the refund or the tracking number for your exchange.
If you cancel your order before it has shipped, we will refund the full amount of the order. If your order has already shipped, we will ask UPS to return it to us, but shipping costs will be deducted from your refund.