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We Sell Vinyl and Leather Repair Products, Not Your Personal Information!

This Privacy Policy governs the manner in which Rub 'n Restore, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.rubnrestore.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Rub 'n Restore, Inc.

Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities (like a purchase).

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, or an indication that you logged in. We do this in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;

● monitor if our website is running optimally;

● let you browse between products without having to start back from the home page at each click;

● remember if you put something in your shopping cart before you decide to checkout; and

● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you may expect while navigating the Site.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing addresses. We also use your contact and order information to send you communication related to the processing of your order (like order receipt and tracking information). We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can register an account if you like. This allows our system to remember your information on future purchases, so you do not have to re-enter it all -- you just have to log-in. Before registering your account, our Site will ask you to consent to this privacy policy. You can easily withdraw your consent and delete your account at any time. Please email info@rubnrestore.com or call 888-704-5571.

Partial Purchases

If you initiated the checkout process for one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest and include a discount code. If you would not like to receive this correspondence, you can easily opt-out by following the link in the footer of the email.

Reviews

If you have completed a purchase, we will send you a follow-up email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to improve our Site and services. We capture this information through cookies, called a "beacon," that we allow you to block.

Third-party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. 

We use Google Analytics, Google Adwords, and Google Shopping to track User experience, demographics, and advertise in Google searches.

We also use a third-party app called Affiliately, which rewards affiliates (mostly former customers) with a commission for every sale they send our way. This is accomplished by a tracking pixel attached to a unique URL which follows the User from their site or blog to ours.

We also MailChimp to manage our newsletter and subscriber list. You can choose to subscribe to the newsletter via our blog or during the checkout process. You can unsubscribe at any time by following the link in the footer of the newsletter or by contacting us directly via email info@rubnrestore.com or by calling 888-704-5571.

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Authorize.net provides our secure payment gateway. Credit cards are processed by Platinum Payment Systems. We never see or store credit card information. Users also have the ability to use PayPal.

● Shipping: ​We use ShippingEasy to integrate our online store with UPS and USPS in order to fulfill your orders.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with trusted affiliates and Google Analytics and Adwords for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters and processing shipments. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. We might need to share your personal information with the authorities to comply with applicable legal obligations. Therefore, we may need to retain certain data even if you ask to delete it. 

Changes to this privacy policy

Rub 'n Restore, Inc. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

To whom can you reach out for privacy matters?

If you have any privacy concern or complaint, you have the right to file it with our Data Protection Officer:

Lesandre Holiday

info@rubnrestore.com

888-704-5571

PO Box 1149

Paonia, CO 81428

USA

 

Revised 30 May 2018