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Didn't Pick the Right Color in Your Leather Restoration Kit?

Return Policy

Exchange Policy

Return Instructions 

RETURN POLICY

You can return or exchange any Rub 'n Restore® products within 60 days of purchase, even if opened. We do not accept returns on Custom Colors or stock colors that have been modified. 

Returned items are subject to a 25% restocking fee to recoup shipping expenses (free shipping isn't free for us), re-labeling, rebottling, etc. Sorry, we cannot pay your shipping cost to return the items.

Avoid the restocking fee by choosing the right color the first time. Send a sample for matching or request swatches. You can also avoid the restocking fee by exchanging (see here).

Please note that refunds and exchanges may also be prorated if a significant volume was used or leaked during return shipment. 

Please click here for return instructions. Once received, we will issue a refund or process the exchange within 24 hours. You will receive an automated email notifying you of the refund or the exchange tracking number. Refunds to PayPal are instantaneous. Credit cards can take 24-48 hours to post.

If you cancel your order before it has shipped, we will refund the full amount of the order. If your order has already shipped, we can intercept and ask UPS to return it to us, but the shipping cost will be deducted from your refund. If you refuse your order, return shipping costs will also be deducted from your refund.

EXCHANGE POLICY

You can exchange any Rub 'n Restore® products within 60 days of purchase, even if opened. We do not accept exchanges on colors that have been mixed or modified. Exchanges may also be prorated if a significant volume was used or leaked during shipment

Sorry, we cannot pay your shipping cost to return the items, and we also ask that you include a $10 check made payable to Rub 'n Restore, Inc. with your return to supplement the shipping cost we will pay in order to process the exchange. Exchanges to Canada, please include a $25 check.

If you wish to exchange a stock color for a Custom Color, simply return the products with your vinyl or leather sample. We will contact you upon receipt to collect credit card payment for the exchange shipping and the Custom Color formulation fee.

Once we have received your return, we will process the exchange within 24 hours. You will receive a new order number and tracking number via email. 

RETURN INSTRUCTIONS

Please clean the threads of the bottle, cover the opening in saran wrap, and tightly screw on the cap to minimize leakage during shipment which may affect the refund value. Sorry, we cannot pay for return shipping. 

Please return product(s) to:

Rub 'n Restore, Inc.
PO Box 1149 (US Mail only)
42812 Hidden Mesa Lane (UPS & FedEx only) 
Paonia, CO 81428-1149
 

Please include the order# and your name. 

If you wish to exchange a product, please include a $10 (or $25 if in Canada) check made payable to Rub 'n Restore, Inc. with your return to supplement the shipping cost for upcoming exchange.