Shipping Your Leather and Vinyl Repair and Restoration Kit
OTHER INTERNATIONAL CUSTOMERS
Orders received before noon MST on weekdays (excluding holidays) are usually shipped same-day. As soon as we ship your order, you will receive an automated email with your tracking number. The day your order ships does not count toward transportation time. For example, 2nd Day Air shipped on Thursday will not arrive until the following Monday (unless Monday is a holiday).
If you cancel your order before it has shipped, we will refund the full amount of the order. All other returns are subject to a 25% restocking fee. Please read our return policy.
All orders of colored paints, Clear Prep+Finish™ and Flite leather cleaner are shipped via UPS which only delivers to physical addresses. If you provide a PO/APO/FPO box, your order will be delayed until we are able to contact you.
Domestic orders that contain non-liquid products (only repair supplies) will be shipped via US Postal Service Priority Mail.
Free Shipping and Subsidized Shipping options are UPS Ground for domestic orders or Canada Standard to our northern neighbor. Orders containing non-liquid and hazardous items (FC1 Leather Filler, sponges, palette knives, smoothing cards, sandpaper, and steel wool) are shipped via US Postal Service Priority Mail. Orders to Hawaii, Alaska, and Puerto Rico also ship via Priority Mail. Canadian customers, please read more here.
To qualify for free shipping, your order must meet a certain minimum based upon its destination:
- $45 order minimum for USA destinations
- $100 order minimum for Canadian destinations
Color analysis or customization fees and sales tax do not count toward free shipping minimums.
To calculate a shipping quote, please add the desired products to your shopping cart (each color has a different weight which affects the quote). Click on "View or Edit Cart". Underneath the subtotal, click on the button "Estimate Shipping & Tax". Enter your country, state/province, and postal code, and the system will give you a quote.
Despite Rub 'n Restore® being an "arts and crafts" item made in the USA and registered with NAFTA, the Canadian government levies duties and taxes. We encourage Canadian customers to check with the Canada Border Services Agency to determine how much will be assessed. Rub 'n Restore®, Inc. is not responsible for these duties or taxes.
Be wary of shipping to a business, as CBSA and UPS will assume the products are for commercial use and not personal use. This may increase the duties and taxes.
If you opted for free shipping (Canada Standard), UPS assumes power-of-attorney for individual buyers (not businesses). This means they assess you a brokerage fee for doing what you can do yourself at your local CBSA office. These brokerage fees are included with all express/expedited shipments. For orders under C$200, there is a flat-rate brokerage fee of $10 for individual buyers.
You can avoid the brokerage fee if you contact UPS, give them the tracking number, and say you choose to clear the goods yourself with CBSA, thereby refusing their accounting/brokering services. When you visit your local CBSA office, be sure to provide them with specific details, including the courier (UPS), the tracking number, and a description of the goods and their value, so they can correctly assess the goods. This information is usually indicated on the shipment’s invoice, which will be provided to you by UPS. When you have paid the any applicable duties and/or taxes, you will be given an official receipt from CBSA demonstrating that the goods have been accounted for. Present this receipt to UPS at the warehouse where your shipment is stored (usually not far from the CBSA office), and your package will be released to you.
OTHER INTERNATIONAL CUSTOMERS
Customers outside North America should expect to pay US$75-$110 in shipping, not including government taxes. Even so, our international customers find this expense to be well worth the final result and ultimately less costly than reupholstery or replacement.
Please click here to estimate shipping. If we find that our system charged more than the actual freight paid, we always refund the difference. Please be assured, we do not profit on shipping.
Rub 'n Restore® is considered an "arts and crafts" item, which is not taxed by many countries, but w e encourage all international customers to check with your country's customs office to determine if any additional duties or tariffs will be levied. Rub 'n Restore, Inc. is not responsible for any of these duties or taxes.
If you would like to see swatches before ordering, please email email@example.com with your mailing address and the colors you'd like to see (please limit your request to five colors).